Customer Service Advisor II

Concentrix

job description








The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.










In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Concentrix. A passionate company powered by passionate people.



 



The Work:



Advisors will handle inbound calls to assist in helping and educating the customers in all aspects of their accounts. Advisors will be responsible to provide first call resolution with accurate, courteous, and informative responses to the customers.  In some cases, calls will involve problem-solving skills to resolve all inquiries. Advisors use probing questions to define customer needs/concerns, providing accurate and complete responses to customers in an easily understood language, educating the customer of their self-service options for 24/7 support.





The Perks:

$11-11.75/Hr. + Annual Evaluations & Monthly Bonuses (based on attendance and performance) 

Medical, Dental and Vision

401k options

Company discounts

Paid time off

Casual work environment



 



The Requirements:

High school diploma or equivalent

Minimum of 6 months of relevant work experience preferred    

Must complete Background Check

Courteous with strong customer service skills and ability to effectively communicate  

Strong computer navigation skills and PC Knowledge    

Schedule flexibility is a must



 



The Passion:

Concentrix is fanatical about our staff, our clients and their customers. To be successful in this role, YOU must be fanatical about your work. A passion for helping others, a desire to contribute to something greater for the benefit of those you will help with each interaction. 



If you are tenacious in your pursuit of excellence and looking to do more with your career, apply today!





*Due to COVID-19 you have the option to work REMOTE temporarily. If/when the impact of COVID-19 decreases, and companies are allowed to resume to their normal business, the position will move to our onsite facility in Jacksonville, TX.



Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.



 



 


contact information

business: Concentrix
contact: Brandee Dye or Maria Castaneda
address: 806 Willow Creek Drive
Jacksonville, TX 75766
phone: 903-655-4731 (Call Now)
website: https://cnx.wd1.myworkdayjobs.com/external_us/job/USA-Jacksonville-TX/Customer-Service-Advisor-II_R1200791

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